Ultima actualizare: 10.08.2023
These general terms and conditions constitute the contractual agreement between FAST PARK CO S.R.L. and you, regulating both the conditions under which you can access FAST PARK services and the rights and obligations of each party.
The undersigned, FAST PARK CO S.R.L., is a Romanian company, with headquarters in Voluntari, Bd. Pipera nr.1B, Cubic Center Office Building, et. 7, Ilfov County, Romania and owns the intellectual property rights to the UPPARK website and application.
If you choose to download the UPPARK application and register in this application, thereby using the UPPARK services, it is presumed that you unconditionally agree to these terms.
Therefore, please read them carefully before proceeding further with downloading and registering your personal data in the application.
Any responsibility for the control, activity and consequences of the access of minors to virtual spaces is the responsibility of the parents or legal guardian of the minor, FAST PARK COS.R.L. being exonerated from any responsibility.
We are constantly trying to improve our services and therefore these general terms and conditions are subject to change, which will be posted immediately on the website and via the app. If you continue to use our services, it is presumed that you agree to the changes to these terms and conditions. If you do not agree with the changes, you have the option to stop using FAST PARK services. These general terms and conditions were updated on ……………, since when they have not undergone any other changes.
UPPARK offers you a remote payment method, using your mobile phone or other compatible mobile equipment (tablet, laptop, etc.), for parking services offered by our partners. You can pay for these services either using your bank card or via your mobile operator, in which case you opt for payment by SMS.
Please note that FAST PARK does not offer parking services and these general terms and conditions do not constitute a parking contract. FAST PARK only offers services to facilitate the payment of parking fees to public or private operators. The contract for parking services is concluded between you and the parking service provider in the area/town where you park.
UPPARK services are only available in certain areas of Romania and we do not guarantee its availability throughout the country.
The following terms have the meanings indicated below:
In order to access FAST PARK parking facilitation services, you need to download the UPPARK app on your mobile phone, available in the AppStore and GooglePlay Store.
After being downloaded, in order to log into the application, you need to either create a user account with your chosen password, providing the requested personal data, or use a valid Facebook or Google account. For the personal data processing policy, please refer to the section below.
Make sure that the zone you select is the same as the zone on the information boards in the location where you parked.
The customer is responsible for specifying the correct parking and registration number.
The location service in the app is for guidance to the nearest car parks.
The location service in the app is for guidance to the nearest car parks.
To activate your account, you need to enter the details of a valid bank card belonging to you and your phone number for the SMS payment option.
In order to activate the account, it is also necessary to register the registration number of your vehicle
After activating your account, you will be able to use our parking payment facilitation services, which means that you need to identify the area where you are in order to pay the correct rate applicable to the place where you parked.
You will select the estimated parking time in the application.
You choose the payment method: by bank card or SMS.
If you choose to pay by card, please note that payments will be processed through Netopia Payments. If a payment request is declined by your bank, you must pay for the parking service via an alternative bank card or SMS.
If you choose to pay by card, please note that payments will be processed through Netopia Payments. If a payment request is declined by your bank, you must pay for the parking service via an alternative bank card or SMS.
After making a payment via bank card, the application will automatically generate the related invoice, which it will upload to the email address registered in your user account. FAST PARK does not request and does not store any details related to your card, other than those required exclusively for the online payment platform.
FAST PARK accepts the following cards: Visa, Mastercard, Discover, AmericanExpress, JCB, WrightExpress, Carte Blanche și Diner's Club.
Through the UPPARK application, payments can only be made to FAST PARK or to our partners, parking service providers.
Payment by SMS will be made according to the instructions in the application. The number, SMS text and code are different depending on the city. Therefore, please check the accuracy of this data before making the transaction.
When the estimated duration of the parking is over, you will receive a notification and you will have the possibility to extend this duration. Parking can be extended manually by the user by paying the appropriate fee.
In some locations, we also offer you the possibility to purchase parking passes, tickets and public transport passes via the app, under the same payment conditions.
In the case of payment by SMS, the transaction amount will appear on the mobile operator's invoice, and you will also receive an SMS confirming the registration of the payment.
If the invoice is not loaded on your account or if you do not receive a confirmation SMS within two minutes of making the payment, the transaction has failed, in which case it is considered that you have NOT paid the parking fee and therefore you are not entitled to stand on that parking space.
It is up to you to verify the processing of the transactionWe do not take any responsibility if the payment has not been processed and you are consequently sanctioned by the parking service provider.
We reiterate the fact that we do not provide parking services, only payment facilitation. Therefore, we are not responsible for the security and integrity of your vehicle or the goods inside.
If the option to receive UPPARK notifications is unchecked, either from the app or from the general phone settings, the user will not be notified when a product reservation in the app is about to expire. We recommend that you keep all notifications for UPPARK turned on.
To turn on system notifications, for iOS, you need to go to the Settings - Notifications menu, then select the UPPARK app and check Allow Notifications.
For Android, go to Settings - Notifications menu then select the UPPARK app and check Show Notifications option.
The UPPARK service is available in certain areas of Romania and we do not guarantee its availability throughout the country, although we are constantly trying to expand.
Parking rates are constantly updated and may differ depending on location, zoning and parking operator.
Please be advised that we assume no liability to you or any third party for any modification, suspension or discontinuance of the Services.
We assume no obligation to provide the Services uninterrupted or error-free and will not be liable to you in any way for the consequences of any interruptions or errors.
You agree that interruptions may occur for technical reasons, technological limitations (gsm/LTE signal) as well as electronic payment processing technology or other reasons that are not the fault of FAST PARK, which we cannot control and which may affect the availability or quality of services.
However, we assume the obligation to restore all affected services as soon as possible.
You are responsible for obtaining the internet network access necessary to use the Services provided and for paying any charges and fees applied by your mobile network provider, including data usage while using the UPPARK applications. You are also responsible for accessing compatible devices and operating systems required to use the Internet Services, including any software or hardware updates.
The User declares that he is the rightful owner of the means of payment used for payment. FAST PARK is not responsible for any claims related to the incorrect use of the means of payment by persons other than the holder and cannot refund the amount paid if the user has made an erroneous or unauthorized transaction by the holder.
The user is warned that using mobile phones or other mobile devices while driving is dangerous. FAST PARK recommends the user not to use the UPPARK service while handling a moving vehicle. The User agrees to hold FAST PARK harmless for any claim for damages resulting from the use of the UPPARK service while handling any type of vehicle.
The user is responsible for the parking fines received (or notices for non-payment of parking or notices for incorrect payment) and for their payment. FAST PARK has no competence between the car park user and the car park manager (municipality, local authorities or private entities).
The data you provide us with is stored on a server owned by FAST PARK, for which we have taken all physical and IT security measures.
Our systems are rigorously tested and have been developed with encryption software and secure technology. All banking details and transactions are also protected by firewalls to ensure the security of all personal data. The use of your bank card data complies with security standards.
As a registered user, your data will only be available for the approved purpose of the services and no other use is possible, except for payments to the subscriber or our suppliers with whom we have a working relationship. Even in the unlikely event of unauthorized access to your data, our system does not allow you to make payments other than those mentioned above.
You can review and edit your recorded data via the UPPARK application.
If you have reason to suspect unauthorized use of this data, including bank card details, you should inform us immediately by contacting us via the form on the website. If you have reported your card as stolen, the usual security measures provided by applicable laws will be applied and your account will be suspended to prevent unauthorized use. In order to be able to use FAST PARK services again, you will need to take the necessary steps to change your payment details.
If you believe there is a security risk to your account, please notify us via the form on the website. If you believe that your mobile phone has been stolen or misused, you should inform us as soon as possible in order to limit any further use of the phone for FAST PARK services and to limit any financial implications you may have as a result of the stealing. If you do not notify us in a timely manner of such an event, we assume no liability for any fraudulent transactions carried out by third parties in such circumstances.
You commit not to take any steps to misuse the UPPARK service, including, without limitation, attempting to gain unauthorized access to the site or any part of the FAST PARK systems or knowingly introducing any viruses, worms or other malware.
We reserve the right to refuse your registration and/or suspend and/or terminate your account if we believe that you have violated or may violate these terms and conditions or if required to do so by law and we will not be required to provide you with reasons for doing so. We may further suspend your account if we suspect unauthorized use or abuse.
We use cookies to show you the correct information and settings when you use the UPPARK application.
We use Security cookies for user authentication, to prevent fraudulent login usage and to protect user data from unauthorized parties.
The UPPARK application, services and website are protected by intellectual property rights belonging to FAST PARK CO S.R.L. or its affiliates. These intellectual property rights also apply to derivative products, new versions, improvements, updates, modifications.
Both the UPPARK trademark and any other trademarks displayed on the FAST PARK website are registered trademarks of FAST PARK CO S.R.L. or our affiliates.
The UPPARK trademark may not be used in connection with any product or service that does not belong to FAST PARK CO S.R.L. or its affiliates, in any manner that is likely to cause confusion among customers or in any manner that disparages FAST PARK CO S.R.L.
By activating your account in the UPPARK application, you acquire from FAST PARK a non-exclusive, temporary and non-transferable license to use FAST PARK products, on which we hold intellectual property rights. Apart from those expressly mentioned in these terms and conditions, FAST PARK does not grant you any other intellectual property rights, and you are obliged to refrain from any infringement of FAST PARK's rights. Otherwise, you will be held liable for all damages of any kind resulting from any infringement which you commit against FAST PARK's intellectual property rights.
Any communication, including but not limited to emails, photos, audio clips, videos, graphics and/or other materials sent directly or by copy or otherwise by you to FAST PARK or to any of our employees, attorneys or agents and any postings on this site will become the property of FAST PARK upon submission. By submitting them, you irrevocably grant us the right to use this information free of charge.
FAST PARK's liability for any direct or indirect damages you may suffer as a result of using the FAST PARK Services shall be limited to the cost of the purchased product or parking/ticket/subscription.
These terms and conditions are a contract between you and FAST PARK to govern the Services we provide to you. If any provision is or becomes void or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.
In case of non-compliance with these terms and conditions, FAST PARK reserves the right to suspend or terminate any user account without prior notice. The cancellation of the account due to non-compliance with the contractual terms does not entitle the user to a refund of payments made.
These general conditions are regulated by Romanian law. Any possible litigation between you and FAST PARK will be solved according to the Romanian law in force at the date of the dispute will be referred to the competent courts of our headquarters.
You also agree to comply with all laws, including but not limited to those applicable to online conduct.
Do you need help? Raise the issue or suggest an improvement. We will answer as soon as possible.